At this time we do not ship outside of the 48 continental United States. The only categories where we do offer international shipping are cameos, high end jewelry and fine Italian limoges porcelain. We ship anywhere in the world where the laws of the country allow jewelry and porcelain to be imported into that country and where our shipping insurance covers.Due to insurance reasons we cannot normally ship to the following countries: Afghanistan, Iran, Iraq, Bangladesh, Poland, Bulgaria, Romania, Seychelles, Burma Rwanda, Burundi, Congo, Slovenia, Cuba, Sudan, Ethiopia, Syria India, Yemen, Angola, and Indonesia. Due to varying custom laws, we cannot tell you if you will incur custom fees. We do know that USA customers do incur up to a 6.5% custom fee which must be paid upon receipt of the item when receiving items sent from outside the US. European customers incur a 20% VAT tax. If you are in the USA or Europe, please check with your local customs department for the particulars in your case!

We carry a 60 day 95% money back guarantee on Italian jewelry. On our other jewelry we have a 7 day 95% money back return policy. Of course if the piece is defective, you can always return it for a replacement! Why do you have a 95% return policy? Most of our jewelry is custom made just for you and we invest a great deal in getting it made specifically for you. Due to the personalized nature of the jewelry, it is hard to resell it. When you order you pay up front because you are putting a deposit on a custom made jewelry item,and because of the expense and the effort it takes to produce the jewelry for you.

Current Standard Shipping rates are based on the total of your order.

There will be a low order fee of $3.00 for all orders under $25.00.

Our standard pre-shipment order processing time of up to 4 business days remains applicable regardless of shipment method choice.

You may return most* undamaged non-discounted merchandise for a full refund less shipping/handling fees and 50% re-stocking fee within 7 days of order receipt. All returns are subject to Customer Service pre-approval. AFTER 7 DAYS, ALL SALES ARE FINAL! *Absolutely no returns on image cds or bulk discounted orders.

Non-defective returnable merchandise must meet the following conditions to qualify for return acceptance:
1. Merchandise must be in its original minimum inner pack quantity, as shipped by us. Broken quantity inner packs are not returnable.
2. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Following the issuance of a return authorization, merchandise must be sent PREPAID within 7 days. If an item is returned to us after 7 days, we reserve the right to keep the item, and as per our return policy stated herein, a refund/credit cannot be issued, and you will be notified of such. No Collect shipments will be accepted. Returns without the proper return authorization number printed on the outside of carton will be refused. Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES: If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT: All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 30 days of the date of shipment of your order, and your claim will be processed immediately.

NOTE: Established procedures by UPS, U.S. Parcel Post, and trucking lines, must be complied with or they may deny your claim.

If you receive an order from us and find it has not been filled completely:
1. Check your invoice. If the item was out of stock, it was not charged to your account. If the item does not appear on your invoice, be sure to advise us.
2. Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage. Contact us for instructions.
3. If there is no tampering and an actual shortage exists, contact us. We will need to know the invoice number, number of cartons received, and the missing item number.
4. We will investigate the shortage. If the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer??????.
5. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.