Shipping Policy

Thank you for shopping with Candle Scentral! We take pride in handcrafting each candle with care and want to ensure your order arrives safely and in excellent condition.

Order Processing

• Orders are typically processed within 2–5 business days.
• During new product launches, holidays, or promotional events, processing times may be slightly longer.
• You will receive a confirmation email after placing your order and a separate email with tracking information once your order has shipped.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (when available)

Please note that delivery estimates begin after your order has been processed and shipped.

Handmade Products

Because every Candle Scentral candle is handcrafted, slight variations in color, appearance, or fragrance intensity may occur. These differences are a natural part of the handcrafted process and make each candle unique.

Warm Weather Shipping

Candles are sensitive to heat and may soften or melt during periods of extreme temperatures. While we package orders carefully to help protect them during transit, Candle Scentral cannot guarantee that candles will not be affected by unusually hot weather.

If your candle arrives warm, allow it to return to room temperature before opening or lighting it.

Shipping Delays

Once a package has been shipped, delivery is the responsibility of the shipping carrier. Weather events, holidays, and other unforeseen circumstances may occasionally cause delays outside our control.

Incorrect Shipping Information

Please verify your shipping address before completing your order.

Candle Scentral is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us, additional shipping charges may apply before it can be reshipped.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping box and packaging

If your tracking information shows your package was delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, reach out to us and we'll do our best to assist with the matter.

Local Delivery (Optional)

We offer local delivery for eligible orders within our delivery area.

• Local deliveries are typically completed by 5:00 PM on the next business day.
• After placing your order, you'll receive an email or text confirmation with your order details.
• We'll contact you on the next business day to coordinate a convenient delivery time and provide any additional delivery updates.
• Please ensure someone is available to receive your order if needed. If we are unable to complete the delivery, we'll work with you to reschedule.

Questions

If you have any questions about your order or our shipping policy, please contact us through our Contact page or email us at rachel@candlescentral.com

Thank you for supporting Candle Scentral. Every order is handcrafted with care, and we're committed to delivering a premium experience from checkout to the first burn!